FAQ | Health Care Travels

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Any tutorial on how I can sign up?

Yes, check our youtube video out here https://www.youtube.com/watch?v=2lt1smX72ns

Do I have to create an account to search for housing?

No. Searching for housing on our platform is free. Please keep in mind in order to book housing you must have an account with us and be logged in.

How do I pay for a booking?

Once you reach the booking page after selecting the request to book button, you will see a button "Add Account Details". You will be asked to provide the name of your banking institution. You will log in using your bank login details and select the account you wish to pay for your booking with. You will receive an email letting you know your bank account was added successfully from our Third-Party processing company or be required to provide additional information for verification purposes. Your payment will not be taken from your account until the property owner approves the booking. ( Be sure to have the available funds in your account at all times to avoid overdraft fees) If you are a returning customer, you will select your account from the drop-down already on file or add a new one.

How do I receive a verified banner on my listing?

Verified banners are given to listings where at least one traveler has successful completed a stay.

How do I sync my calendar?

When listing your property you will see the ICal feature that will allow you to sync other calendars to block out days.

How far in advance should I book housing?

The sooner the better. It is recommended that you book your housing early. To book housing with Health Care Travels your booking request must be submitted at least 7 days prior to check-in.

How much do I have to pay to reserve housing?

Travelers are required to pay the first month's housing rate, service fee, cleaning, and security deposit if applicable. Autodraft payment will occur on the same day the following month. Agencies booking for travelers are required to pay the entire cost of the travelers booking which includes total booking rate, service fee, cleaning, and security deposit if applicable.

I am having technical issues, who do I contact?

We apologize for the inconvenience. Please contact [email protected] Be sure to include a detailed description of the issue you are having and your contact information. Someone will get back to you within 48 hours.

I don't see any housing options available for my next assignment, what do I do?

Also, check out our hotel partners. If no luck, please email us at [email protected] so we can try to assist you further in finding housing. Please provide as much information in the email so we can better assist.

Is there a fee to create an account with Health Care Travels?

No. Creating an account is free!

What are the service fees for booking?

$50 for Travelers and Property Owners. $75 for Agencies A processing fee of $10 for monthly auto drafts if you stay longer than 30 days.

What forms of payment do you accept?

Currently, we are collecting payment directly from your bank account on file. All you have to do is log in to your bank account.

What if I have multiple rooms that I would like to rent out in my home?

We suggest you create separate listings for each room. This will allow you to keep track of which room(s) are available by looking at the calendar. We also suggest labeling the rooms in alphabetic or numeric order. ex: Room A or Room 1

What if i'm being asked to wire, transfer, zelle, western union money, cash app or paypal money?

Don't do it! Report it to [email protected] immediately for any suspicious activity. Also, use the report feature at the top of the listing page. Please provide all information you may have. We built Health Care Travels to protect users from suspicious activity, scams, and fraud. Please report any suspicious activity so we can continue to keep the platform safe.

What if the property owner has not accepted my booking in a few days and they system is not allowing

Try reaching out through our messaging feature to the property owner. If you are still unable to get a response 24-48 hours you are able to cancel your request.

What things do I need to become verified?

Each account differs and has specific verification documents. All accounts can attach social media info as a way of verification. Below is a list of a few items required to have a verified account. Homeowners- Drivers License, Utility Bill, Property Tax Statement, links to other websites where they are already hosting like Airbnb and HomeAway. Agency- Tax ID, housing recruiter contact, email of the person creating the account, and company website. Traveler: Drivers License, copy of your travel contract, picture of your work badge, practicing license number, state and board website to verify.

When will host receive a payout?

From the time the Traveler checks in he or she will have 48-hours to reply to our text if they have checked in. However, if we do, or do not receive a text back from the Traveler after 48 Hours of check-in we will begin processing a payout. The Property Owner will receive a text or email. (Be sure to select the account where you wish to receive a payout when accepting the booking.) A payout may take up to 2-3 days to process depending on your bank. (Exception to Holidays and weekends)

Why do I have to upload verification documents?

It is our responsibility to ensure the safety of all of our users. We ask for methods of verification to verify that indeed you are a real person. We do this to prevent scams and the misuse of our platform. We require all users to submit verification documents to use the platform. Our vetting process also builds trust within our platform and should eliminate the need to request background checks.